Cancellation, Return & Refund Policy

At Qala, we truly value every customer and put great care into ensuring that each product is crafted and shipped with quality.

Order Cancellation

• You may cancel your order before it has been shipped.
• Once an order has been shipped, we are unable to accept cancellations.

Returns & Refunds

• At this time, we do not accept returns or offer refunds once an order is placed and shipped.
• We encourage you to carefully check sizes, product details, and descriptions before confirming your purchase.

If you have any concerns about your order, please feel free to reach out to us at qalaco.official@gmail.com, and our team will be happy to assist you.

Shipping Policy

At Qala, we aim to deliver your orders safely and on time. Please review our shipping terms below:

Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timelines

• Delivery within India usually takes 4-5 business days, depending on your location.
• Please note that delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you complete your order.
• We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery.

Delays & Responsibility

• Qala is not responsible for delays caused by courier services, customs (for international orders, if applicable), or other factors beyond our control.
• In the rare event of a lost package, please contact us at qalaco.official@gmail.com, and we will work with the courier partner to resolve the issue.

Terms & Conditions

Welcome to Qala. By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Order Process & Acceptance

• All orders placed on our website are subject to availability and acceptance.
• Once you place an order, you will receive an order confirmation email. This is an acknowledgment, not a guarantee.
• Your order is considered accepted once it has been processed and shipped.

2. Payment Methods

• We accept payments through secure third-party payment gateways available on our website.
• Orders will only be processed once payment is successfully completed.

3. Product Information & Pricing

• We make every effort to display product details, descriptions, and prices accurately.
• Slight variations in color or fabric may occur due to photography and display settings.
• Prices are subject to change at any time without prior notice.

4. Shipping Timelines

• Orders are generally processed within 1-2 business days and shipped via our courier partners.
• Delivery timelines may vary based on location and courier service availability.
• We are not liable for delays caused by courier companies, weather, or unforeseen events.

5. Limitation of Liability

• We strive to provide high-quality products and services. However, Qala is not liable for:
• Any indirect, incidental, or consequential damages arising from the use of our website or products.
• Delays or issues beyond our reasonable control (e.g., courier delays).

6. Intellectual Property

• All content on this website—including product images, designs, text, and logos—are the property of Qala.
• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.
• The use of our images, designs, or logo for artificial intelligence (AI) training, generation, or any related purposes is not permitted without prior written consent from Qala.

7. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

8. Contact Us

For any queries regarding these Terms & Conditions, please contact us at qalaco.official@gmail.com.