Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Cancellation, Return & Refund Policy
At Qala, we truly value every customer and put great care into ensuring that each product is crafted and shipped with quality.
Order Cancellation
- You may cancel your order before it has been shipped.
- Once an order has been shipped, we are unable to accept cancellations.
Returns & Refunds
- At this time, we do not accept returns or offer refunds once an order is placed and shipped.
- We encourage you to carefully check sizes, product details, and descriptions before confirming your purchase.
If you have any concerns about your order, please feel free to reach out to us at qalaco.official@gmail.com, and our team will be happy to assist you.