Shipping Policy

At Qala, we aim to deliver your orders safely and on time. Please review our shipping terms below:

Order Processing

• All orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Timelines

• Delivery within India usually takes 4-5 business days, depending on your location.
• Please note that delivery times are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you complete your order.
• We may offer free shipping promotions from time to time, which will be clearly mentioned on our website.

Order Tracking

• Once your order is shipped, you will receive a tracking ID via email or SMS to monitor your delivery.

Delays & Responsibility

• Qala is not responsible for delays caused by courier services, customs (for international orders, if applicable), or other factors beyond our control.
• In the rare event of a lost package, please contact us at qalaco.official@gmail.com, and we will work with the courier partner to resolve the issue.

Cancellation, Return & Refund Policy

At Qala, we truly value every customer and put great care into ensuring that each product is crafted and shipped with quality.

Order Cancellation

• You may cancel your order before it has been shipped.
• Once an order has been shipped, we are unable to accept cancellations.

Returns & Refunds

• At this time, we do not accept returns or offer refunds once an order is placed and shipped.
• We encourage you to carefully check sizes, product details, and descriptions before confirming your purchase.

If you have any concerns about your order, please feel free to reach out to us at qalaco.official@gmail.com, and our team will be happy to assist you.